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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Whitney Reid

Whitney Reid

September 10, 2024

5  out of  5
rating by Whitney Reid
"A wonderful company! I usually work with Ian and he is extremely helpful! Always a great experience!"
We responded:
"Hi Whitney! I am sorry I am late getting back to you; I have been out of the office. Thank you so much for your wonderful review about the service and experience that you have had with Ian at my office. We appreciate your business with us!"
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Sydney Grosze

August 22, 2024

5  out of  5
rating by Sydney Grosze
"Ian helped my husband and I switch insurance companies and saved us hundreds of dollars. We appreciate him and highly recommend!"
We responded:
"Thanks Sydney! We appreciate your review and high praise of Ian! I’m glad to hear that he was able to assist you with your insurance and helping you save. We’ll make sure to pass this feedback along to him. I appreciate your kind words and recommendation! -Robert "
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Sam Morgan

August 22, 2024

5  out of  5
rating by Sam Morgan
"Ian Nordell helped me save hundreds of dollars on my auto and home insurance bundle when I switched! He was super friendly and easy to work with!"
We responded:
"Sam, thank you for sharing your experience! We’re happy to hear that Ian was able to assist you and that he made the process friendly and simple. Your satisfaction is our priority, and we’re glad Ian delivered such a positive experience. We appreciate you choosing Robert Pruett State Farm Agency, Inc. for your insurance needs! -Robert"
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Lauren Dockter

August 9, 2024

5  out of  5
rating by Lauren Dockter
"Had the privilege of speaking with Angela who thoroughly explained details of coverage and discounts available to me and my family. Very personable and would highly recommend!"
We responded:
"Hi Lauren! Thank you for your review, and your recommendation. Angela does a great job reviewing coverage details, premium discounts, and is very personable! Please let us know anytime that we can be of assistance to you or your family. Thanks again, Robert. "
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Jason's Fish Guides

August 4, 2024

1  out of  5
rating by Jason's Fish Guides
"I chose 1 star only because the isn't an option for 0 stars. Do not do business with this company. Amoat 20 years I have used this business and they refuse to fulfill their obligations. Save yourself the same headache we have suffered for several years!!"
We responded:
"Jason, thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you’ve experienced. Your concerns are important to us, and we take them very seriously. Please call our office at 785-825-2281 and I would be happy to speak with you. Robert"
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Harley Hazlett

July 30, 2024

5  out of  5
rating by Harley Hazlett
"Ian was instrumental in helping get a great home insurance rate and also being informational on the savings that could be found with certain types of roofs. Great service!!!"
We responded:
"Hi Harley, thank you for your review! We are happy to hear that Ian provided you with great service regarding your Homeowners Insurance. Thank you for choosing us for your insurance needs. "
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Jack Shetlar

July 30, 2024

5  out of  5
rating by Jack Shetlar
"As a first time home owner, Ian made the insurance a breeze. He was efficient and explained everything in a way we could understand. I would recommend him to anyone!"
We responded:
"Jack, thank you for your review about our office. We are glad to hear that Ian made your insurance process as a first-time homebuyer a breeze! We appreciate your business and your recommendation. "
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Sheri Moyer

July 24, 2024

5  out of  5
rating by Sheri Moyer
"After 30 years we dreaded changing Insurance companies because it would be a hassle.My son recommended IAN ,so after our first visit we were sold.Not only did we save money and get better coverage, but their customer service is outstanding!The process was seamless and easy. Highly recommend IAN to anyone looking for insurance needs!"
We responded:
"Hi Sheri! Thank you for your review and for insuring with us! I am glad that Ian was able to take the hassle out of helping you with your insurance needs. Please let us know any time that we can assist you."
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David Stueve

July 8, 2024

5  out of  5
rating by David Stueve
"My wife and I have been clients of State Farm insurance Robert Pruett for over 20 years. We had several opportunities presented to us to switch insurance companies. We did not make that decision. My wife and I appreciate the consistency and communication with this insurance company. Whenever we call for help or assistance, they always respond in a very quick timely manner. They also communicate with me when different discounts and opportunities are available to save money. What’s important to me and my wife, is the relationships that we have with this company Robert insurance company. This company is friendly, professional and they always have your best interest in mind. I would definitely highly encourage choosing Robert Pruett State Farm insurance!!"
We responded:
"Thank you David! We have really appreciated you, Carlene and your family insuring with us for all of these years, and we hope to be able to continue serving as your State Farm Agent for many years to come. Please let us know anytime that we can help! "
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Becky Costello

June 17, 2024

5  out of  5
rating by Becky Costello
"We had a great experience with getting our home and auto insurance through this company. We had the best agent helping us as new home owners navigate the best plan for us. I would recommend Ian Nordell and Robert Pruett State Farm company to anyone needing insurance."
We responded:
"Hi Becky! Thank you for your review and thank you for your business with us. We appreciate the opportunity for Ian to assist you with the Homeowners Insurance on your first new home! Please let us know anytime we can help! "
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Emily Whitlatch

June 11, 2024

5  out of  5
rating by Emily Whitlatch
"My family and I recently moved across the country (Oregon to Kansas) and we were referred to this office to set up our new insurance policies. I worked with Ian and he was beyond helpful. The insurance we used in the past was anything but personable, but with State Farm, and more specifically the agents at this office, I really felt taken care of by real people. Ian helped set me up with Home Owners and two vehicles. He even added on a snowmobile last minute. I was provided with several policy options and we discussed them all. He gave me his expert advice and was not pushy in the slightest. He was very patient with all of my questions and with my toddler and baby screeching in the background. I will highly recommend this office and Ian to anyone looking for an insurance provider. Thank you Ian!!"
We responded:
"Thank you Emily for your review! We are very happy to help both you and your family with your Homeowners, Auto and snowmobile Insurance needs. Ian, and our other team members work hard to make sure that we take great care of our customers. Welcome to Kansas, and please let us know anytime we can help! "
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Drew Benfer

March 27, 2024

5  out of  5
rating by Drew Benfer
"Trevor did an incredible job getting my fiancé's insurance done. I wouldn't recommend going anywhere else!"
We responded:
"Thank you Drew, we appreciate your review! Trevor as well as my other Team Members always work hard to do a great job for our customers!"
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Carleen Nordell

March 27, 2024

5  out of  5
rating by Carleen Nordell
"Trevor and Ian Nordell are very helpful. They both are very passionate about there jobs. They really enjoy working for Robert and his wife Kim Pruett, everyone in the office is there to help you and to give you the best prices they can give you for insurance. So glad we switched to them. They are very helpful."
We responded:
"Thank you Carleen! We appreciate your business and your kind words for Trevor, Ian and our office. We appreciate your business!"
Profile photo of Jamie Balthazor

Jamie Balthazor

March 27, 2024

5  out of  5
rating by Jamie Balthazor
"Trevor Nordell did an excellent job helping our daughter with her insurance! I highly recommend him for all your insurance needs."
We responded:
"Thank you Jamie! We appreciate the opportunity to assist your daughter with her insurance needs, and for the shout out for Trevor. "
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michael gutierrez

March 26, 2024

5  out of  5
rating by michael gutierrez
"i couldn't believe how much money Ian Nordell saved me on my insurance. very knowledgeable and responsive. i should have done this years ago."
We responded:
"Hi Michael! We're glad that Ian was able to provide you with the information and help that you needed. We're glad that he was able to provide you with the money savings as well!"
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Kevin Royse

March 25, 2024

5  out of  5
rating by Kevin Royse
"Very knowledgeable staff and excellent rates!"
We responded:
"Thank you for your review Kevin! My staff and I are always happy to apply our knowledge and experience to assist you with the best possible coverage options and rates to assist you. "
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B Evilsizer

March 23, 2024

5  out of  5
rating by B Evilsizer
"That's an excellent Auto Insurance Company, even when I show up with a policy from another agent, in another state in an emergency in MY LIFE. To them.. in both the states of Idaho & Kansas the employees HELPED this Special ED student!"
We responded:
"Thank you Barb for your review! We are happy to assist you with getting the help that you needed. Safe travels! "
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Michelle B

March 22, 2024

5  out of  5
rating by Michelle B
"I have been with Robert Pruett Insurance for over 18 years. The whole team has always been super friendly, helpful, and are always there for you. I had an accident claim recently and Ian was there every step of the way to answer questions and guide me through it. Shout-out to Trevor and Michelle, also. Robert and Kim have put a great team together and I appreciate them all!"
We responded:
"Thank you Michelle for your being our customer and for your review. We are here to help whenever you need us!"
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Travis Balthazor

March 21, 2024

5  out of  5
rating by Travis Balthazor
"Excellent customer service! Would recommend to others."
We responded:
"Hi Travis! Thank you for your review. We work hard to provide our customers with great customer service. Please let us know any time that we can help. "
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Susan Hunnacutt

March 16, 2024

5  out of  5
rating by Susan Hunnacutt
"Very impressed with Ian & the customer service he provided. Extremely professional & knowledgeable. Significantly increased our coverage & saved us over 2k annually!"
We responded:
"Thank you for your review Susan! We are glad to hear that Ian was able to assist you with your coverage and savings; he, and our other team members do a great job for our customers. "
Profile photo of Mark Nordell

Mark Nordell

March 6, 2024

5  out of  5
rating by Mark Nordell
"Ian is always super friendly and goes out of his way to treat you as family."
We responded:
"Thanks Mark! We appreciate you checking with us; please let us know when we can help!"
Profile photo of Lynn Luck

Lynn Luck

February 29, 2024

1  out of  5
rating by Lynn Luck
"My son had them for insurance for 5 yrs, and he needed an sr22 and they would not file one for him. It took them 7 days to tell him. After they told him they would get it filed. He could of had it filed with another company in that time. They want only big money makers to get policies from them. I'm hoping my mother in law goes somewhere else. Never again State Farm. He got another insurance company to file an SR 22 in less than 4 hours"
We responded:
"Hi Lynn, I am sorry that we have not been able to assist your son up to this point. We are still requesting (and hoping) that an SR22 be issued for him, but our Underwriters have limited ability to grant those. We should be able to give an update to your son ASAP. "
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Ron Jensen

January 21, 2024

5  out of  5
rating by Ron Jensen
"Fasr and friendly staff and service and reasonable rates."
We responded:
"Hi Ron! Thank you for your review, and we will always strive to handle your requests quickly, and in a friendly manner. "
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Jerry Ivey

January 9, 2024

5  out of  5
rating by Jerry Ivey
"Been with Robert for over 20 years! Always treated me right. Ian helped me get my business insurance set up and made the process very easy."
We responded:
"Thank you Jerry! We appreciate your business with us. It's been a pleasure to help you and your family with your insurance needs. Best of luck with Ivey Locksmith and Security; you do great work! "
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Charly Burnett

October 27, 2023

5  out of  5
rating by Charly Burnett
"By far best insurance experience I’ve ever had!! They always take care of me quickly, rates are great and they’re transparent about what discounts I can get to help save us money. I love that you can call in and talk to a real person, and don’t have to go through a voicemail to get a representative."
We responded:
"Thank you Charly! We will continue to work hard to take care of you, and assist you with any discounts that are available. Please call or drop by anytime that we can help you."